Terms of service
Last Updated: May 2026
Welcome to Finally. This website is operated by nuwe solutions (trading as Finally.). Throughout the site, the terms “we”, “us” and “our” refer to nuwe solutions. We offer this website, including all information, tools, and food products available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing food products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms of Service carefully before accessing or using our website. These terms do not affect your statutory rights as a consumer under UK law.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, county, or province of residence.
You must not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. GENERAL CONDITIONS & ACCURACY OF FOOD INFORMATION
We reserve the right to refuse service to anyone for any legitimate reason at any time.
Nutritional & Allergen Information: We take the utmost care to ensure that all ingredients, nutritional profiles, and allergen statements on our website are accurate and up to date in accordance with UK Food Information Regulations. However, if you have severe or life-threatening food allergies, we always recommend verifying product packaging labels upon delivery before consumption. If you spot a discrepancy, please contact us immediately before consuming the product.
3. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our food products are subject to change without notice. We reserve the right at any time to modify or discontinue a product (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
4. PRODUCTS AND ORDERS (UK CONSUMER CONTRACTS)
Certain food products may be available exclusively online through the website. Due to the perishable or hygienic nature of certain food items, these products may have specific limitations regarding returns (please see our Return and Refund Policy).
Order Acceptance: Your receipt of an electronic order confirmation does not signify our final acceptance of your order. Under UK law, a contract is only formed when we dispatch the goods to you. We reserve the right to limit or cancel quantities purchased per person, per household, or per order if we are unable to fulfil them due to stock shortages, ingredient availability, or pricing errors. If we change or cancel an order, we will notify you via the email or billing address provided.
5. ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
6. THIRD-PARTY TOOLS AND LINKS
We may provide you with access to third-party tools or links (such as payment processors or delivery trackers) over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind.
7. USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you send product reviews, recipes, or comments to us, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them in any medium. We are under no obligation to maintain comments in confidence, pay compensation, or respond.
8. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our UK GDPR-compliant Privacy Policy.
9. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to food product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), in which case a full refund will be issued.
10. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information; or (f) to upload or transmit viruses or any other type of malicious code.
11. LIMITATION OF LIABILITY
Nothing in these Terms of Service shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded under English law (including your statutory rights under the Consumer Rights Act 2015 regarding unsafe food or misdescribed products).
Subject to the paragraph above, nuwe solutions shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or the consumption of our products, provided we have followed all mandatory UK food safety laws and standard manufacturing requirements.
12. INDEMNIFICATION
You agree to indemnify, defend and hold harmless nuwe solutions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
13. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
14. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
15. GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
17. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Legal Entity: nuwe solutions
Trading As: Finally.
Email Address: hello@finallyketo.com
Postal Address: Unit 30 Bryggen Road, North Lynn Industrial Estate, King’s Lynn, PE30 2HZ